Utilities Disputes, the free and independent dispute resolution service for energy customers. Utilities Disputes, formerly the Electricity and Gas Complaints Commission (EGCC), has been resolving electricity and gas complaints since 2001. We hear from over 6,000 consumers a year who have a range of issues including billing, customer service, meters, supply and disconnection. We work through the issues with consumers and the industry to help improve business practice and customer outcomes. Consumer complaints, and the industry response, creative positive change and progress.