Tracey Hickman joined the Genesis Executive Team in 2012 as General Manager Generation. In 2019, she took on a new portfolio as Executive General Manager Retail Operations. Prior to her current role, Tracey led Genesis’ Generation, Wholesale and Fuels portfolio businesses as Executive General Manager. On 1 September, 2020, Tracey took up the role of Chief Customer Officer. Tracey is accountable for the Genesis Retail brand, LPG operations and a range of retail support functions for the whole business.