FAQ

Q.
I registered for the Downstream Dinner, what is happening with that part of the event? 
A.
Unfortunately, we have taken the decision to cancel the dinner component of Downstream for 2020. All registered delegates will receive a refund for the dinner component of their registration.
Q.
How will I access the event online on the day? 
A.
You will receive a welcome email with all the information in the days leading up to the 3rd of August. This will contain a link and sign-in for the event, as well as other information you need to know. 
Q.
What if I have technical issues when participating in the event online?
A.
The platform will operate on very similar internet protocols as accessing any other web-based product. Your office or home wifi will be adequate to fully participate in all aspects of Downstream. The help desk will be available via chat and email.
Q.
How do I access the presentation content on-demand? 
A.
The content will be available for 90 days on-demand after the event. We will let you know how to access it. 
Q.
What information will be shared with sponsors and exhibitors online? 
A.
Attending the digital event will be exactly the same as attending a live event. Your name, job title and company will be shared with all attendees at the event for networking purposes, however we will not share any further contact details. If you choose to engage with a sponsor by entering a prize draw or having a meeting, then they may access your contact details.