Fiona Smith

General Manager Customer Operations
Trustpower

Fiona joined Trustpower in 1996. Holding a number of senior roles at Trustpower, her career has focused on leading and implementing change that supports our multi utility proposition and values our customer’s experience. In her present role, Fiona is responsible for the Customer Operations business; this encompasses almost all customer touch points and includes meter reading, provisioning, billing, collections and our Contact Centre. Excited by the prospect of leading change across the constant emergence of new technology Fiona is focused on leveraging data, technology and good old-fashioned service to ensure her teams meet the changing needs of our customers. Fiona is a member of the NZ Institute of Directors, has spent two years on the board of the local Chamber of Commerce and sits on a number of external working parties within both the Telco and Electricity Industries.