Lisa Hannifin was appointed as Chief Customer Officer in November 2019. As General Manager of Meridian’s retail business, Lisa's role includes accountability for the Meridian and Powershop customer brands and the operational retail functions of the Meridian Group. She brings rich experience and insight from a number of customer roles in her career, including a decade in the New Zealand electricity market.
During this time Lisa led the Sales and Service teams for Meridian as Head of Business and Residential, where she developed a reputation for her ability to think laterally, create and implement strategy, and drive transformational change. Lisa holds a Bachelor of Commerce and Management from Lincoln University.